Shipping & Exchange Policy

At SR Store, we take great care in delivering your products to you, and we partner only with reputed national courier services.

We’ll deliver anywhere in India.

We’ll deliver anywhere in the World.

All your orders would typically be dispatched within 10-15 working days from the date of order, since these are on pre orders.

Standard delivery: Standard Shipping charges of Rs. 100 would be applicable for each order. Our reputed courier partner ensures that you receive your order at the earliest and in good condition.

Please note that the delivery time is 10-15 Working Days, since these are on pre orders. 

Products bought from the Ships in 24 Hours category are shipped in 24-48 hours & they are delivered in 2-3 working days, We have products from the Ships in 24 Hours Category IN Stock.

We will send a confirmation E-mail and notify you via SMS with the tracking number once we dispatch your order.

Please note that this is not a guaranteed delivery dates for your order. Some order/products may take longer to deliver due to remote locations, uncertainties in shipping, product availability, and circumstances outside our control (weather etc.). To ensure that your order is delivered to you in a timely manner, we request you to provide complete details of the shipping address including correct address, PIN Code and contact number. You will receive a dispatch notification email/ sms that will notify you of the carrier we've used to ship your order, and the different tracking options available for it.

After multiple failed attempts at delivery, the package(s) are returned to our warehouse and we will cancel the order & if the order is paid we will refund you. 

The products ordered can be expected to be delivered within 10-15 working days, from the time the order is confirmed.

Any further delay in delivery shall be intimated.

*Working days excludes Sunday and Public holidays.


We provide Cash on Delivery (CoD) facility all over India only. Standard Shipping charges of Rs. 100 per order. We do not provide CoD facility for orders above Rs. 14999/- to Rs. 20000/- depending on the location.

Our courier partner will be able to deliver the shipment to you between Monday to Saturday from 9.00 am to 7.00 pm.

Orders from the ships in 24 hours collection are shipped on all days except Holidays & Sunday. If an order is placed after 5 pm, it will be shipped in the next working day.


SR Store shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, terrorism, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, telecommunications failure, epidemic, perils of the sea or air, flood, drought, explosion, sabotage, accident, embargo, riot, civil commotion or civil authority, including acts of local government and parliamentary authority; disputes of whatever nature and for whatever cause arising including but without prejudice to the generality of the foregoing, work to rule, overtime bar, strikes and walkouts. We shall endeavor to notify you as soon as possible should any such events or circumstances occur.


We make an earnest effort to make sure that merchandise listed on our website is available in stock and that the prices shown are correct. In an unlikely event when we’re not able to send or replace your order due to unavailability of the product or if it's sold out, we will inform you within 5-7 working days from the date you place the order. If an Online Payment is made, we will Refund you if the ordered products are unavailable or sold out.


For cancellations of the order, please inform within 24 hours of placing the order.

Click here or email us at hello@srstore.in for Returns and Exchange.

Returns or Exchanges are accepted within 7 days of receiving the order.

Products to be returned in its original packaging only & NEW condition only along with original packing bags given, USED Products won't be accepted.

We usually issue Store Credits on the form of Coupon Code for the same value of the product which is Returned or Exchanged, this can be redeemed in future for any purchase made on our Store, Validity of the Coupon Code is Lifetime.

For Refunds kindly email us at hello@srstore.in with the bank details, We will refund in the given account once we receive the return order in the above mentioned conditions.

For Refunds made via PayUmoney 

Please note that it will take 5 to 7 business days for the refund to reflect in your customer card/account. (Excluding Saturday and Sunday).

kindly follow these steps to transfer money from PayUmoney wallet to account or source.

Refunds can be transferred to bank account/source by clicking on Refund option under payment summary of 'PayUmoney wallet' dashboard. Follow these steps:
  • Visit www.payumoney.com and login to your account.
  • Go to Customer Dashboard. You can click here for access.
  • Click on 'PayUmoney Wallet' icon available on the left side of your page.
  • Click on 'Refund' option available on the right under the transaction summary
  • The refunded amount will reflect in the source (card/bank account) within 3-5 working days (excluding Saturday, Sunday and bank holidays)
For more information regarding refunds, feel free to contact at Buyer care of PayUmoney.

Email ID care@payumoney.com or 01246793000

Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 7 days.

We will arrange a reverse pickup once for an exchange if the area is serviceable for a reverse pick up.  Please make sure that the items are securely packed and handed to our pick-up person.

Please take a print out of the invoice, this will be needed while handing over the return parcel to the courier company. 
You can find the link to download your Invoice in the shipping confirmation email which was sent by us when we shipped your order.

In case you are self-shipping your returns back to us, please retain your shipping receipt and update our customer care on 022-39653131 or email us the tracking info on hello@srstore.in so as to enable us to track the delivery of your returns to us. We will not be liable for items damaged in transit if self shipped.

Please make sure that the following address is clearly printed/ written on your returns parcel with the SR Store order # in cases of both pickup and self shipping, Please also include the original invoice as proof of purchase with the return.

SR Store
Exchange & Returns Department
Old Anand Nagar, Reliance Energy road,
Santacruz east, Mumbai 400055.
Tel.: +91 22 39653131
It can take up to 7 days or longer for us to receive your return, depending on your location and which courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return. Usually you will receive your refund in term of store credit at the end of this 48 hour window.